It is our policy to provide a Quality Control System which reflects exactly each client’s specification and requirements. Whilst working to improve and update the system of Quality Control, we monitor and collate all reports relating to quality and discuss these at our monthly corrective action meetings.
It is our Quality Management Objective to achieve the lowest possible defects record in fulfilling our client’s contractual requirements. As a Quality Company, it is imperative not only to maintain standards but also to continue to strive towards excellence.
The purpose of the system is to record and establish that the agreed cleaning standards are being achieved and constantly maintained, while areas are highlighted that require greater attention to detail.
The program establishes minimum frequencies for contract performance inspections that are agreed with each client. Once agreed, an inspection will be recorded on to our Quality Inspection Schedule and cross referenced against records kept on site.
Quality Inspection reports have been specifically designed to assist in effective monitoring and detail necessary corrective action. These will be completed as per our Quality Inspection Schedule that will encompass the entire contract within a fixed period of time.
These forms are adaptable to any individual contract and can therefore be totally flexible in quantifying measurable elements. Quality checking procedures revolve around visual checks (daily), area checks (weekly) and fully documented checks (monthly).
Customer satisfaction, of course, is our ultimate quality check. Formal meetings on a monthly basis between client and ourselves assess the true perception of the service being offered. The whole purpose of our quality system is to provide customer satisfaction by showing continuous improvement.
